Apps Court Farm Ltd and Wow Factor Entertainment Ltd

Cancellation & Refund Policy

Effective Date: 01 January 2024

If you want to cancel your booking, or part of it, you should contact us as soon as possible. Cancellation may not be possible depending on the type of your booking and timing of your request and any cancellation is at our discretion.

This cancellation policy does not affect any of your statutory rights as a consumer.

Where cancellation is acceptable, how much it costs to cancel your booking, varies depending on how much time there is before you're due to arrive.

Our standard cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your allocation.

The cancellation charge may be higher for certain arrangements, such as events or festivals. Please ask for details of cancellation charges when you book.

Camping 

Our standard cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements.

The cancellation charges are as follows:

Any refund shall be made less £6.50, this cost includes any admin, platform, transaction and processing fees that have been incurred. Please be advised, should you cancel on or after your arrival date no sums will be refunded.

Festivals & Events

Refund Policy For Events At Apps Court 

1. Refund Eligibility: Refunds will be considered for ticket purchases under the following circumstances: 

• Event cancellation
• Significant event date or location changes.

2.Refund Requests: 

• All refund requests must be submitted in writing via email to Events@appscourtfarm.com within 7 days of the event date. 

3. Event Cancellation: 

• In the event of cancellation, a full refund will be issued to all ticket holders. 

4. Date or Location Changes: 

• If there are significant changes to the event date or location, attendees may request a refund. Approval will be at the discretion of the event organizers. 

5. No-Shows and Post-Event Refunds: 

• No refunds will be issued once the event has taken place. Refund requests must be submitted prior to the event date. 

6. Processing Time: 

• Refunds will be processed within 14 working business days after approval. 

7. Transfer of Tickets: 

• Tickets are non-transferable unless otherwise specified. Transfers may incur additional fees. 8. Contact Information: 
• For refund requests or inquiries, please contact the team at Events@appscourtfarm.com or 01932 244 822. 

9. Policy Updates: 

• WoW Factor Entertainment ltd reserves the right to update or modify this refund policy. Any changes will be communicated through our official channels 

Any refund shall be made less any platform, transaction and processing fees that have been incurred.

Please also see our Terms of Service for further details.

Ver: Jan 2024